Bad debts and non-performing loans are sending shock waves round the world financial system. Simultaneously, banks and other financial institutions are having to grapple with changes induced by the internationalisation of financial markets, deregulation and technological innovation. This situation presents consumers with new opportunities in the form of a wider choice of financial institutions and products and — in theory — keener price competition. However, consumers also face new hazards, in the form of increased risk of failure of financial institutions, changes in pricing policy, aggressive marketing methods and inadequate bargaining power. The agenda of consumer issues which need to be addressed by governments and consumer organisations include problems of access, choice, information, safety and redress.